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Our Newsletter


Terms and Conditions

Terms & Conditions 

 Shipping Charges & Times

All orders may be subject to a shipping and handling charge.  Normal shipping and handling assumes delivery to a place of business and not a residence.  Residential deliveries usually require extra shipping charges. Use a business address if possible. We ship via Federal Express, U.P.S., U.S. Mail, or common carrier freight lines. It is our option to fill orders from our stock or the manufacturer/distributor. Manufacturers/distributors require lead times for manufacturing and/or handling. We do not ship C.O.D.  Any times quoted by the phone, fax, or email are estimated time to shipping date.  Add three to seven working days for shipping travel time.

How to Receive Your Shipment

Freight line truck drivers are only responsible for bringing freight to the tailgate of their truck. It is your responsibility to unload. Most truck drivers respond well to friendliness and consideration and might assist your unloading if you request kindly.

Damaged/Missing Merchandise 

Open all boxes and examine the inside contents in the presence of the truck driver. Any damage to merchandise whether obvious or hidden, must be noted on your delivery ticket. IN THE PRESENCE OF THE TRUCK DRIVER . Any shortages also need to be noted on the delivery ticket at the time of delivery. Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier. Carrier responsibility is lost without the proper signing for goods. No replacement can be done without the properly noted delivery receipt with the truck drivers signature. Refuse only the damaged items in the shipment, this will speed up the replacement process. If you refuse items, mark the bill of lading, "Refused Due To Damage". If you refuse any item that is not damaged, you will be subject to extra freight charges on that item, and a restocking fee. Call US IMMEDIATELY after the trucker leaves so that we may begin the replacement process 1-801-262-0066. Claims of damage must be made within 7 days of customer receipt.

 

Privacy Policy

 

Rocky Mountain Survey and Supply Company has created this privacy policy in order to demonstrate our firm commitment to consumer privacy on our website. Because Rocky Mountain Survey and Supply Company wants to demonstrate its commitment to your privacy, we have agreed to disclose our information handling practices.

Information Collection and Use

Rocky Mountain Survey and Supply Company is the sole owner of the information collected on its web site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Rocky Mountain Survey and Supply Company collects information from our users at several different points on our website including the order forms and the quote forms. This information will only be used for customer service purposes.

Ordering

We request information from the user on our order forms. Here, a user provides contact information and credit card information. This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, the contact information is used to get in touch with the customer.

Security

Rocky Mountain Survey and Supply Company takes every precaution to protect our customer's information. If you have any questions about this privacy policy statement or problems with the site, please contact us at 801-262-0066.

Return Policy

Please be sure of your purchase selection before placing your order. Any item can be returned within 21 days for merchandise credit, less a 20% restocking fee. Any item returned after 21 days will be subject to a 30% restocking charge. Items cannot be returned more than 30 days after date of purchase. Shipping charges are not refundable. Rocky Mountain Survey and Supply Company must give prior approval for any return before shipment. All returns will be shipped at customer's expense in their original cartons. All returns will be subject to inspection prior to credit. Returns must be in new condition for credit.

Warranty Policy

All products are covered by manufacturer warranties. Warranty information is included with your product.

Sales Tax

Our store only collects sales tax for orders shipped to the State of Utah . Any orders shipped to any location other than Utah State are not subject to sales tax.

Legal Issues

Venue for any and all legal issues arising from activity with this website will be Salt Lake County, Utah. Utah constitutional law will be the legal guide.

Disclaimer

We are not responsible for any typographical or other errors to this site. Prices are subject to change without notice, including time-limited specials, manufacturer's price changes, or other reasons.